The big questions
The vital role of Arms Length Bodies
What are the factors that are coming together to have a significant impact on ALBs in terms of their existing mandate, their target impact on the customers, citizens and communities they serve, and the extent to which they deliver maximum value for money?
Customer and digital
Customer expectations are changing, digital technologies evolving, and the delivery of services needs to adapt, aligned with organisational visions, values, and objectives. Ignite believe in putting the customer and digital innovation at the heart of organisational change.
Change management – coronavirus response
Does ‘change management’ as we know it need to adapt to an increased pace of change, especially in light of the huge pressures imposed by the onset of coronavirus?