The big questions
Customer and digital
Customer expectations are changing, digital technologies evolving, and the delivery of services needs to adapt, aligned with organisational visions, values, and objectives. Ignite believe in putting the customer and digital innovation at the heart of organisational change.
Change management – coronavirus response
Does ‘change management’ as we know it need to adapt to an increased pace of change, especially in light of the huge pressures imposed by the onset of coronavirus?