How can local government both transform itself and protect services to meet the immediate challenges of funding, demographics and expectations?
Local government is one of the building blocks of our society and it is under unprecedented strain. In fact, we are asking even more of it now, just as resources are becoming more stretched. We must enable it to thrive as it touches the lives of everyone, every single day.
Future Modelling – making a fundamental shift
Councils have an overwhelming financial challenge. The scale of financial savings required necessitates a radical challenge to the current operating model.
There are significant savings and improvements to customer service that can be made by focussing on four key drivers; demand management, efficiency, channel shift, remodelling. Many councils will focus on only one or two of these, leaving much of the benefit and saving untapped.
In our experience an approach seeking to deliver on all four drivers will generate savings of between 20-25% within two years, with a subsequent benefit from further channel shift as more customers switch channels.
Ignite is helping organisations create a sustainable platform for the future through whole organisation transformation.
The burden of the silo
Silo working has been much derided within the local authority sector. Yet it persists as the primary building block of most council organisations.
We are helping organisations create breakthrough solutions for single services or for critical issues.
Eastbourne Borough Council
Like many local authorities, Eastbourne faced the challenge of delivering its services with a smaller budget while remaining financially sustainable.
Wokingham Borough Council
We were commissioned by Wokingham Borough Council to design and then lead the implementation of a new operating model for the entire Council.
South Somerset District Council
In 2016 the council was facing a significant financial challenge which was difficult for them to respond to as an organisation that had seen little to no change for many years.
Commissioned spend reviews
We help unlock savings from the commissioned and purchased costs base.
“The scope for local government transformation is still huge and there is so much happening in the sector. Financial pressure is driving a need for more customer-centric and digitally enabled operating models that really challenge the traditional silo way of working.
Alongside this, central government is encouraging councils in two tier areas to come together to form unitary authorities. There is much to gain from doing this, but in a way that creates a real sense of place and integrated service provision. A new operating model is required to accelerate this and to deliver genuine benefits to the community.”
Head of Local Government practice
The council has a bold vision for thriving – not just surviving – in the face of significant challenges.
Future Model on YouTube
Find out more about FM through our dedicated YouTube channel.