Local government transformation
How can local government both transform itself and protect services to meet the immediate challenges of funding, demographics and expectations?
Local government is one of the building blocks of our society and it is under unprecedented strain. In fact, we are asking even more of it now, just as resources are becoming more stretched. We must enable it to thrive as it touches the lives of everyone, every single day.
Future modelling – making a fundamental shift
There are significant savings and improvements to customer service that can be made by focussing on four key drivers; demand management, efficiency, channel shift, remodelling. Many councils will focus on only one or two of these, leaving much of the benefit and saving untapped.
In our experience an approach seeking to deliver on all four drivers will generate savings of between 20-25% within two years, with a subsequent benefit from further channel shift as more customers switch channels.
The burden of the silo
Local digital declaration: turning wise words into bold action
Wokingham Borough Council
South Somerset District Council
Eastbourne Borough Council
Future Model on YouTube
Commissioned spend reviews
We help unlock savings from the commissioned and purchased costs base.
“The scope for local government transformation is still huge and there is so much happening in the sector. Financial pressure is driving a need for more customer-centric and digitally enabled operating models that really challenge the traditional way of working.
Alongside this, local government is focussing on the delivery of strategic priorities aimed at changing the lives of millions of people. Developing the economic vibrancy of their places, helping people live active and healthy lives and helping deliver a levelling up agenda across the country are big challenges, especially in light of the Covid pandemic. It is increasingly important to build organisations that have the agility and capability to both deliver efficient services and the big strategic challenges .”
Local Government Sector Lead