Local government transformation
How can local government both transform itself and protect services to meet the immediate challenges of funding, demographics and expectations?
Local government is one of the building blocks of our society and it is under unprecedented strain. In fact, we are asking even more of it now, just as resources are becoming more stretched. We must enable it to thrive as it touches the lives of everyone, every single day.
Future modelling – making a fundamental shift
There are significant savings and improvements to customer service that can be made by focussing on four key drivers; demand management, efficiency, channel shift, remodelling. Many councils will focus on only one or two of these, leaving much of the benefit and saving untapped.
In our experience an approach seeking to deliver on all four drivers will generate savings of between 20-25% within two years, with a subsequent benefit from further channel shift as more customers switch channels.
The burden of the silo
Local digital declaration: turning wise words into bold action
Wokingham Borough Council
South Somerset District Council
Eastbourne Borough Council
Future Model on YouTube
Commissioned spend reviews
Alongside this, central government is encouraging councils in two tier areas to come together to form unitary authorities. There is much to gain from doing this, but in a way that creates a real sense of place and integrated service provision. A new operating model is required to accelerate this and to deliver genuine benefits to the community.”
Head of Local Government practice