Durham County Council – home to school transport
There were fixed criteria for whether applicants for service were eligible. However, we were sure that there was room for creativity in the way the demand was met. We were also sure that a more commercial approach to the commissioning of transport was possible.
What made it successful
- Commercial expertise – We reviewed procurement policy and practice to promote opportunities to influence the supply market and cost of service
- Results focus – We reviewed future demand and likely usage for the home to school transport service to establish the future cost of service and required budget. We reviewed processes and operational practices to establish opportunities for change. We also reviewed eligibility criteria and policy to establish the impact of changes on demand and cost. We proposed changes that would affect service demand and cost and hence the future strategy and plan for the service.