Eastleigh Borough Council – Business case, blueprint, and implementation of new target operating model
We developed the capability for new matrix management by producing a comprehensive picture of required skills and competencies, and a learning and development plan. We delivered training to new leaders and managers in the new way of working.
An invigorated corporate plan was developed and tightly aligned to performance outcomes, initiatives, services, and programmes.
What made it successful
- Engagement – of staff across the council – in the development of the business case and blueprint
- Our change and transition team systematically assessed impact and readiness and developed strategies and plans to implement and sustain change – ensuring it was delivered to plan and with minimum disruption to service delivery
- Service design – We shaped and supported the approach to the re-design of the 600+ customer journeys and processes across the council
- Governance – We set up a performance framework aligning political leadership, through senior and operational leadership to community level – aligning all levels in performance delivery.