Johnson Matthey – PMO
- JM did not have any PMO capability to support projects or programmes across the business – global programme governance was new territory
- The Programme was complex and needed careful, integrated management. It was made up of 13 workstreams, each containing several projects
- The Programme Manager needed support to ensure that the programme was on-track and being managed well – fulfilling all required project governance and compliance.
Johnson Matthey (JM) was implementing a new, global IT function to support the entire business. This was a £14m programme and it was the first time that JM had developed a truly centralised support function. Ignite became involved when the programme was initially established to help manage the Programme PMO. This was needed because:
- The ITOM Programme ran successfully and efficiently – by having a competent, highly effective PMO supporting it
- The Programme teams felt able to do their work to a high standard and the Board felt re-assured of progress being made – due to the role of the PMO in bringing structure, governance and visibility to the programme
- The PMO became the bedrock of the programme – bringing trust, confidence and continuity throughout
- The PMO set the standard – and contributed to a JM-wide PMO capability that followed
What made it successful
- Client context – Understanding the client’s environment & requirements – to ensure the right PMO was established that met their needs whilst still delivering on impact
- Senior sponsorship – Having a clear mandate and set of responsibilities defined
- Collaboration – Close working with the programme manager – to ensure there was confidence and trust in the ability of the PMO to deliver and contribute to the smooth running of the programme
- Relationship building – The relationships built with the wider programme team – enabling the PMO to provide project managers with the right balance of ‘help and support’ vs ‘tell and control’
- Capability building – The visibility of the PMO throughout the programme – so that people felt supported and able to seek guidance/information when needed.