Our mission is bold
We are an innovation and change consultancy dedicated to transforming the face of public services.
With our clients, we design, build and embed high-performing and financially viable organisations able to deliver sustainable, efficient, customer-centric services focused on the things that really matter. Together we strive to make a meaningful difference to the lives of millions of people through building vibrant local communities, enhancing quality of life and protecting the vulnerable.
What we do
We work with our clients to design and deliver new and imaginative ways of providing public services.
We always put the service user at the heart of what we do. This keeps us connected to the people that will benefit from our work.
We are passionate about delivering transformational change and have an enviable track record of achieving things that others think impossible. We have built our success on an ethos of ‘it can be done’ and the belief that every organisation has the ability to achieve extraordinary things, hence our strap line: Ignite.believe.
The big questions
The world is changing fast and public services cannot afford to stand still. How they choose to answer the big questions raised by change will determine their future.
We are on the front line, grappling with many of the issues behind these questions.
Does ‘change management’ as we know it need to adapt to an increased pace of change especially in the light of coronavirus?
In our dynamic society, change is not slowing down. Can organisations keep pace or do we need to find ways of equipping them to change rapidly?Read more
How can we re-imagine the role of communities to become more self-sufficient and less dependent on the state?
Communities are at the heart of the answer, but what is the best way to enable communities and help them be more self-sufficient?Read more
How can local government both transform itself and protect services to meet the immediate challenges of funding, demographics and expectations?
How can local government both transform itself and protect services to meet the immediate challenges of funding, demographics and expectations?Read more
How can local government maximise community impact from its limited resources?
Councils need to ensure that they are prioritising measures that will create the greatest impact and lining up all of the organisation’s resources behind the things that matter most.Read more
The challenges and opportunities of leading an Arm’s Length Body in a post-pandemic world
What are the factors that are coming together to have a significant impact on ALBs in terms of their existing mandate, their target impact on the customers, citizens and communities they serve, and the extent to which they deliver maximum value for money?Read more
British Skeleton – on a journey to further greatness
What can we learn about building and sustaining a high-performance culture from one of the most successful Winter Olympic teams in history?Read more
Customer and digital
Customer expectations are changing, digital technologies evolving, and the delivery of services needs to adapt, aligned with organisational visions, values, and objectives. Ignite believe in putting the customer and digital innovation at the heart of organisational change.Read more
Does the crisis brought on by the onset of Covid19 create the need to further transform organisations and create a New Normal – and what does that mean?
Public service has performed heroically in response to Covid19. The challenge now is to build on the learning that can be drawn from the crisis and establish a New Normal that reflects the needs of society in the years to come.Read more
How do public services combine resources to best effect to deliver better services and outcomes for communities?
Public services are merging, sharing services and integrating in many different ways. Government policy is actively encouraging increased scale and greater pooling of resources, but what really works?Read more
We package our services around the challenges our clients are facing.
They cluster around four key themes:
Find out more about our experience
Using insight to stimulate
Innovation doesn’t happen by accident. We use insight as a catalyst to unlock creative thinking.
● What we mean by insight
● The science behind it
● About our long-term relationship with GB Skeleton – our most successful winter Olympic sport
● The Skeleton team’s ability to drive elite performance really is a triumph of imagination and resourcefulness. Their success holds many lessons that we can apply and share with our clients.